Thanks for contacting Nocking Point. This automatic response answers 90% of the questions we get asked on a daily basis.
Due to the very high volume of emails we are receiving right now it can take up to 2 weeks for us to get back to you. Please only send one email and await for a response – your patience is appreciated! Emails are answered in the order they are received! Due to current events – we have a very small team handling all Customer Service inquiries.
If your question is answered in this auto response, we may not respond to your individual email. Rest assured, we appreciate each and every one of you and we’ll get back to you in the order in which your email was received. If your question isn’t answered below or on our FAQ we will get back to you soon!
IMPORTANT WINE UPDATE: Due to recent events – we have a crew of two people in the warehouse each day fulfilling orders and following the best sanitary protocols available. Please be patient as we work diligently to fulfill all orders in a timely and safe manner. Right now shipping is very delayed – but – you will get your order!
Address Changes & Update Requests: Due to the high volume of shipments we handle daily – it is impossible for us to reroute packages once they have left our facility. We also do not have the ability to update or edit addresses on completed orders, even if they have not shipped yet. Please use the tracking link and email you receive to contact your local FedEx and coordinate re-routing your shipment. FedEx can re-route a shipment and have it held at a local facility for you. It is also not possible to reroute a package across state lines. However, your next step should be to contact FedEx and speak with a rep who can advise you as to your best options. Worst case scenario if this package is delivered to the wrong address, or gets returned to our facility in Walla Walla – we will contact you to be sure we have your updated address before sending you a new box ASAP! Thank you for your patience and understanding! We look forward to getting this awesome wine(s) in your hands!
Club Members: To update your account information please login here: https://nockingpointwines.com/wine-club-management
Membership Cancellation Policy:
We need more information regarding your cancellation request. Please contact us here: https://nockingpointwines.com/contact/ and someone will get back to you! We do require at least a 14 day notice via email prior to an upcoming shipment before your membership is eligible to be cancelled – and this applies to both our awesome Monthly & Quarterly Clubs! An order is considered “processed” the day the order is placed and we do not offer refunds or cancellations on any processed orders.
Order confirmation and shipping notification emails: Once you place an order our system automatically generates an order confirmation email with your order details and sends it to the email address you provided on the order form. You will also receive a shipping notification email once your order leaves our facility. If you did not receive these emails please check your junk email folders. It also helps to white list our email address to ensure you receive all email communication from us. If you created an account, please log in and make sure you entered your email address correctly.
Order Updates & Status: If you’re checking in on your order status please rest assured, we’ll get it out to you very soon. Right now we are approximately 4-6 weeks out on shipping new orders so stay tuned for your shipment confirmation and thank you so much for your patience. You will receive an email that includes your item(s) tracking details the instant it leaves our facility. If you think your order has shipped and you did not receive an email, please check your junk and spam folders!
International Shipping: For our fantastic international supporters (anyone outside of the U.S., even Canada for now): Unfortunately we can’t ship wine overseas direct to consumers yet but we CAN ship coffee, shirts and other merchandise. Thanks for your patience as we grow and work on getting our wines into the hands of our supporters all over the world!
For complete details on where we are currently allowed to ship wine, please check out our Shipping Policies page found here: http://nockingpointwines.com/shipping/ .
More Answers to Your Questions: For more answers to our most commonly asked question, check out our FAQ page here (please have a look, there’s a GREAT chance we’re answering your question here!): http://nockingpointwines.com/frequently-asked-questions/
Join Our Mailing List: Lastly, don’t forget to follow us on Facebook right here and subscribe to our newsletter to be the first to hear about additional announcements, new products, and shipping updates on a regular basis!
— SA & AH