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Shipping Update + Answers to Your Frequently Asked Questions!

May 1st, 2020

Hey NP friends! We wanted to give everyone a quick shipping update, but also answer some of the more frequently asked questions we’ve been receiving during the past few weeks for a couple of reasons. We have thousands of emails asking a lot of these questions and a very limited staff of one person answering them. Apologies for the delay in response but we are getting through as many as we can per day. If your question is answered in the FAQ below we may not respond individually, but rest assured we appreciate each and every one of you and are responding to emails in the order they are received. Thank you again for your patience as we try and assist everyone! We promise we will get to everyone’s email as fast as possible. Hopefully by answering some of these questions here, we are able to cut back on some of the incoming emails, allowing our team to get through them much faster!

 

NP Shop Orders

Due to the high volume of orders coming in we are currently backed up by about 4-6 weeks in shipping out orders. We currently have a small team of two people at a time packing orders at our warehouse 7 days a week for about 13 hours per day. If you’ve ordered in the past 4-6 weeks and haven’t received your tracking number yet, it’s coming! 

 

Quarantine Wine

Our two partner facilities have been working like crazy to ship as many orders as possible every day for the past week. Due to the volume of orders we can expect some delays here as well, but Fedex is hauling semi-trailer truck loads full every day! You will also receive tracking numbers as soon as your package leaves the facility.  If you ordered other wines with your Quarantine Wine order, they will be shipped separately from two different locations at different times, don’t worry if you’ve only received tracking for one and not the other!

 

Where’s my tracking number?

Tracking numbers are sent via e-mail the moment that your package leaves our facility. Please check your order receipt for the date of your purchase and reach out if it’s past the 4-6 week date. Also please keep an eye on your spam folders, occasionally tracking e-mails find their way there.

 

Address Changes

Unfortunately we can not change your address once an order has been processed. However, once you receive your tracking information, you can contact FedEx via phone or online and have your shipment held or re-routed. 

 

Damaged/Returned Packages

If you received notification while tracking that your package was damaged in shipment, it will be returned to us in which case we will contact you as soon as it arrives to ship out your replacement package. 

 

Do you ship to my country?

We can currently only ship wine to the USA. Please click on the “Where we can ship” link to confirm that we can ship to your state. (We can currently ship to around 40/50 states)  We get hundreds of emails per day asking if we can ship to other countries. We REALLY wish we could, but when you send an email to ask this question, it’s just clogging up the inbox!

 

Membership Cancellations

We need more information regarding your cancellation request. Please contact us here: https://nockingpointwines.com/contact/ and someone will get back to you! We do require at least a 14 day notice via email prior to an upcoming shipment before your membership is eligible to be cancelled – and this applies to both our awesome Monthly & Quarterly Clubs!  An order is considered “processed” the day the order is placed and we do not offer refunds or cancellations on any processed orders. If you have submitted your request prior to the 14 days before that shipment’s processing date, you will hear from our staff to confirm your cancellation before the ship date.  We go through all requests at once before a shipment so if you don’t hear back right away, don’t worry, we will get to the request. 

Order Cancellations

We currently can not offer any order cancellations once an order has processed. 

 

The Tasting Room at Nocking Point

The Tasting Room is currently closed until we receive further notice of when we can safely re-open. This means that currently there are no employees on site to answer the phones. As soon as we are able to re-open we will make an announcement via social media!

 

For anything else please refer to the FAQ page on our website.  If you don’t see the answer to your question on this post or that page, please submit a request on our contact form and someone will get back to you as soon as possible! Thank you again for your continued patience during these uncertain times!

Cheers!
-NP