FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
- *When will my order ship?
We aim to ship orders from our small warehouse in Walla Walla, WA asap when they come in. * We are currently experiencing shipping delays due to temps being over 100 degrees in Washington. Items will ship as soon as temps cool down a bit. - Will the wine be available in stores?
The wine is currently available exclusively online but stay tuned for possible future availability at retail. To receive the latest updates, please sign up for our email below and follow us on Instagram.
- Is shipping available to my state?
Due to current state regulations, we are happy to ship wine to the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin, Wyoming
- Is the wine available outside the USA?
Currently the wine is only available in the US, but we will keep you posted if we’re able to expand to Canada. To receive the latest updates, please sign up for our email below and follow us on Instagram.
- Why can't I order just one bottle?
Currently the minimum order quantity is two bottles, and by selecting the “bundle” option you’ll be able to try one of each varietal of wine.
- What is the status of my order?
You will receive a tracking number the moment your package leaves our warehouse. Orders are often processed within 3 business days and delivered within 7-14 days. Occasional delays can be had surrounding new releases and extreme weather. Please allow for extra time in these instances.
- Why is my shipment delayed?
Wine is shipped via FedEx. However due to high demand, processing and delivery times are running a little longer than expected. We appreciate your patience and understanding. If your order is already in transit, please contact FedEx directly for a status update.
- My order was damaged in transit.
We apologize for the disappointment and inconvenience. To receive a replacement order at no extra charge, please contact support@nockingpointwines.com
- I received the wrong order or have missing product.
We apologize for the disappointment and inconvenience. To receive a replacement order at no extra charge, please contact support@nockingpointwines.com
- Can I change the shipping address?
If you have yet to receive your tracking number, please reach out to support@nockingpointwines.com with your order number and new address. If your order has already been shipped and you’ve received tracking information, please reach out directly to FedEx to request a Hold at Location address or address change. You can also do so in your tracking by clicking on "Manage Delivery."
- Do I need to be home to receive my wine?
Someone 21 years or older needs to be present to sign for the delivery, so shipping to a business address is highly recommended but not required. You may also want to consider arranging shipment to a local FedEx Hold at Location address. Please note that we cannot ship to PO Boxes.
- Will there be more wines/varietals available in the future?
We anticipate additional varietals to be released in the future. Follow on social media or sign up for email alerts to be the first to know!